OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
92 ratings and 65 comments received in the last 90 days.
19 May 2025
Despite some issues, the team were excellent
18 May 2025
Staff extremely helpful
02 May 2025
The car came really quickly and had regular updates on what was happening.
01 May 2025
Evan helped me find exactly what I wanted from my mini
07 April 2025
Ryan Butterworth at Mini Colne was great throughout the whole process, the flowers and car reveal were a nice touch. Ryan kept me informed throughout the process and was knowledgeable and personable. He was easily reachable,always responded quickly
28 March 2025
Amazing team at Lloyd colne.
21 March 2025
Quick and efficient
18 March 2025
Delivered on time
18 March 2025
Absolutely brilliant! I 'built' my car from scratch and the knowledge and help from Ryan Butterworth was exceptional. Every question answered. Delivery came sooner than I expected too. Handover was brilliant
28 May 2025
Completed work on time
28 May 2025
Only one fault dealt with - the rest not sorted. The fault reporting system is faulty - therefore no faults can be addressed . The barriers put up by Mini Uk are stopping a satisfactory resolution
25 May 2025
A small tyre problem was fixed as inexpensively as possible. My entire visit was less time-consuming than expected.
22 May 2025
Painless getting through to fix a date and time for the Service.
20 May 2025
As above
20 May 2025
Excellent
20 May 2025
Easy to book and courtesy car good, work done in expected timescale
20 May 2025
Efficient
11 May 2025
Superb customer service
10 May 2025
As above.
25 May 2025
Eliza is always great to deal with and always ensures a great experience. We returned to Eliza for our new car after a great experience the first time.