OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
79 ratings and 60 comments received in the last 90 days.
04 July 2025
Although it was a long time between ordering and taking delivery, Ryan kept in contact so we were aware of how things were progressing.
01 July 2025
Only think that could be better is less communication by the app.
23 June 2025
Kira was extremely helpful and answered any questions I had. She was very friendly and made me feel relaxed and comfortable.
08 June 2025
Great service
25 May 2025
Eliza is always great to deal with and always ensures a great experience. We returned to Eliza for our new car after a great experience the first time.
19 May 2025
Despite some issues, the team were excellent
18 May 2025
Staff extremely helpful
02 May 2025
The car came really quickly and had regular updates on what was happening.
01 May 2025
Evan helped me find exactly what I wanted from my mini
16 July 2025
The service was completed on time, staff were helpful.the number plate screw was broken when we came to pick up and they repaired very quickly
16 July 2025
My mini was collected serviced and when returned had been valeted. The gentleman who collected and delivered my car was friendly and polite.
16 July 2025
One of the best experiences I've had in buying a car.
15 July 2025
All good
14 July 2025
Did what was expected
12 July 2025
Happy with how staff dealt with it.
11 July 2025
No problems at all polite and smooth service, while-you-wait service is best option for me and wrok was complete quickly.
11 July 2025
Service brilliant but problems with Mini national
08 July 2025
Had to ring a few times left messages did not return phone calls
07 July 2025
No fuss, and everything went smoothly
18 July 2025
BMW Lloyds where very helpful when purchasing our new MINI COOPER E electric car